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Refund and Returns Policy

Last Updated: July 14, 2026

At Well Played Games LLC (“Well Played Games,” “we,” “our,” or “us”), customer satisfaction is important to us. This Returns & Refund Policy explains our procedures and requirements regarding product returns, refunds, exchanges, replacements, cancellations, and related customer requests.

We aim to provide a fair and transparent process while ensuring that all return and refund requests are handled efficiently and consistently.

30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

Return Eligibility Requirements

To be eligible for a return, the product must:

  • Be in substantially the same condition as when delivered.

  • Not have been damaged through misuse, neglect, improper handling, or unauthorized modifications.

  • Be accompanied by valid proof of purchase.

  • Meet the requirements outlined in this policy.

  • Receive approval from Well Played Games LLC before being returned.

All return requests are reviewed individually. Approval of a return does not guarantee a refund unless the returned product meets the applicable requirements.

No Restocking Fees

Well Played Games LLC does not charge restocking fees on approved returns.

We believe in providing a straightforward return process without unnecessary penalties for eligible returns.

Refund Processing

Refund Timeline

Once an approved return has been received and inspected, refunds are generally processed within:

Up to 10 Business Days

Refund Method

Refunds will be issued using the original payment method whenever possible.

Please note that processing times may vary depending on your bank, financial institution, or payment provider. Well Played Games LLC is not responsible for delays caused by third-party payment processors.

Eligible Refund Situations

Customers may be eligible for a refund, replacement, exchange, or another appropriate resolution in situations including:

  • The product arrives damaged.

  • The wrong product was delivered.

  • The product has a manufacturing defect.

  • The product is significantly different from its description.

  • The product does not perform as reasonably expected under normal use.

  • An error occurred during order processing or fulfillment.

Each request will be reviewed based on the specific circumstances of the order.

Exchanges and Replacements

Where appropriate, Well Played Games LLC may provide one of the following solutions:

  • Product replacement.

  • Product exchange.

  • Store credit.

  • Full refund.

  • Partial refund.

The available option will depend on product availability, the condition of the product, and the reason for the request.

Non-Returnable Items

Some products may not be eligible for return due to their nature, customization, or condition.

Examples of Non-Returnable Items

  • Custom-built or custom-configured machines.

  • Modified machines or units.

  • Special-order products.

  • Personalized products.

  • Products altered after delivery.

  • Products damaged due to misuse, abuse, neglect, or improper handling.

  • Products identified as final sale or non-returnable at the time of purchase.

Return Shipping

Returns Due to Company Error or Product Issues

If a return is approved because the product arrived damaged, was defective, the wrong product was supplied, or the issue resulted from an error by Well Played Games LLC, we may assist with return arrangements or reasonable return transportation costs.

Customer-Initiated Returns

For approved returns that are not caused by an error from Well Played Games LLC, customers may be responsible for return transportation costs.

Customers must receive approval before arranging any return shipment.

Inspection Upon Delivery

Customers should inspect all products immediately upon delivery.

Reporting Delivery Issues

Any concerns regarding the following should be reported within 48 hours of delivery:

  • Shipping damage.

  • Defective products.

  • Missing items.

  • Incorrect products.

  • Delivery discrepancies.

Prompt reporting helps us investigate the issue and determine the appropriate resolution.

Order Cancellations

Orders may be cancelled before shipment or delivery arrangements have been finalized.

Cancellation After Processing Begins

If transportation has been scheduled, custom modifications have started, or fulfillment arrangements have already begun, cancellation charges may apply to cover costs already incurred.

Customers requesting cancellation should contact Well Played Games LLC as soon as possible.

Refused Deliveries

If a customer refuses delivery for reasons other than product damage, incorrect shipment, or an error by Well Played Games LLC, additional costs may apply.

Any applicable transportation, storage, or redelivery charges may be deducted from an eligible refund where permitted by applicable law.

Damaged or Defective Products

If your product arrives damaged or has a defect, please contact us promptly with the following information:

  • Order number.

  • Description of the issue.

  • Photos of the product and packaging, where available.

This information allows us to review your request and provide an appropriate solution.

Return Authorization

Please do not return any product without prior approval from Well Played Games LLC.

Unauthorized returns may not be accepted or may experience delays while eligibility is reviewed.

Once your return request is approved, we will provide instructions for completing the return process.

Limitations

Refunds, exchanges, or replacements may not be available for products affected by:

  • Improper installation.

  • Improper handling.

  • Customer misuse or abuse.

  • Unauthorized modifications.

  • Damage occurring after delivery due to customer actions.

  • Normal wear and tear.

This policy does not limit any rights customers may have under applicable consumer protection laws.

Business Hours & Time Zone

All return requests, refund inquiries, exchanges, and customer support communications are handled according to the following schedule:

Time Zone: (GMT-05:00) Eastern Standard Time (New York)

  • Monday – Sunday: 10:00 AM – 10:00 PM

Requests received outside business hours will be addressed on the next business day.

Changes to This Policy

Well Played Games LLC reserves the right to update or modify this Returns & Refund Policy at any time.

Changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically for the latest information.

Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us.

  • Business Name: Well Played Games LLC

  • Timezone: (GMT-05:00) Eastern Standard Time (New York)

  • Business Hours: Monday – Sunday: 10:00 AM – 10:00 PM

  • Address: 1400 Charles Blvd Suite 130-G, Greenville, NC 27858 United States

  • Phone: (252) 227-0395 (Calls only) / (252) 375-4162 (Text only)

  • Email: sales@wellplayedgames.net

  • Contact Page: https://wellplayedgames.net/contact